Mental Health Response Service

The Mental Health Response Service (MHRS) is for adults aged 18 and above. It is an access and urgent care service for people living in Hull and the East Riding of Yorkshire who are experiencing severe and enduring mental health problems and also an acute mental health crisis.

The Team

This service is community-based and includes medical staff, nurses, social workers, occupational therapists, healthcare assistants and support workers.

We provide telephone support and advice through its triage service, and offers crisis urgent and non-urgent assessments and intensive home treatment. People will either be offered an assessment in one of our clinics across Hull and the East Riding of Yorkshire, their own home or another suitable alternative.

As well as taking referrals from GPs and other health and social care professionals, people can also contact the service directly for support. There are a number of different ways that you can refer to the MHRS and details can be found on our referrals page.

The service operates seven days a week, 24 hours a day, for individuals (and their families/carers) who are registered with a Hull or East Riding GP.

The team focuses on immediate risk management and rapid stabilisation of a person’s mental health and provides a short period of care to help manage the person’s crisis. They work with individuals and their family or carers to help resolve the individual’s current mental health crisis and to assist with the process of recovery.

If the individual is considered to lack the ability to make an informed choice and/or there are concerns about their safety and risk, team members may request an assessment under the Mental Health Act 2007.

The team works to provide people with safety, recovery and social inclusion, and adheres to the principles of honesty, openness and integrity. The service user's experience should be central to the workings of mental health services and the team provides personalised care that recognises each person’s unique path to recovery.

Further details about what the MHRS can provide and for other support which may help you

Support services for you

Talking therapies for depression, anxiety and other mental illnesses

Support for adults experiencing a mental health crisis or urgent care need

Crisis Pad referrals

Mental Health Act assessment referrals

Health-based place of safety (136 suite)

Intensive home-based treatment

Making a referral to the MHRS


pdfMHRS Brochure (3.61 MB)

pdfMHRS leaflet (0.13 MB)