Patient and Carer Experience

Our patients, service users, carers and communities are at the centre of everything we do. There is no better or more important way of improving our services than by listening to what individuals think, feel and experience throughout their care journey and beyond.

We aim to involve patients, carers and the public in everything from what services we provide to how they are delivered and how we can improve them in the future. We provide opportunities for patients, carers and families to share their experiences and tell their stories.

You can get involved by:

Attending a Patient and Carer Experience forum

Our Patient and Carer Experience forums in Hull and East Riding, Whitby and District and Scarborough and Ryedale give patients, service users, carers, staff, statutory and voluntary organisations the opportunity to have a voice and to raise awareness of patient and carer experience. Our next forum dates are:

Scarborough and Ryedale

Thursday 16 June 2022, 1:30pm to 3:00pm

Wednesday 12 October 2022, 1:30pm to 3:00pm
Whitby and District

Thursday 16 June 2022, 10:30am to 12:00pm

Wednesday 12 October 2022, 10:30am to 12:00pm
Hull and East Riding

Tuesday 7 June 2022, 1:30pm to 3:00pm

Thursday 20 October 2022, 1:30pm to 3:00pm
Veterans forum

To provide a meeting place for veterans and serving members of the forces, their friends and family members and Trust staff with either an interest in supporting veterans or who currently have or have had friends and family members serving in the forces.

14 June 2022 10:30am to 12:00pm

19 October 2022 10:30am to 12:00pm
Humber Co-production Network
To raise awareness of patient and carer experience through patient, carer, staff, statutory and voluntary organisation participation by ensuring all have a voice.

Thursday 10 March, 10:00 to 11:30

Thursday 15 September, 10:00 to 11:30

If you would like to participate in any of the above forums or know of a patient, carer or organisation that might be interested, or if you would like to join our network please contact the Patient Experience team at hnf-tr.patientandcarerexperience@nhs.net or telephone 01482 389167.

Please note that due to the current climate and Covid-19 our forums are currently being held virtually. Contact our Patient Experience Team to access the virtual meeting joining details.

Join a Network

If you are a member of staff, patient, service user, carer or organisation and you want to share your experience of a particular service area you can join our Patient and Carer Experience network. We regularly contact our network with opportunities to participate in events or workshops aligned to their area of interest.

Patient and Carer Experience films about COVID-19

Over the last few weeks, our Patient and Carer Experience (PACE) team have worked with a few teams across the Trust, to produce three short films about the impact of COVID-19 on their services.

NHS England and Improvement invited our PACE team to participate in their national storytelling initiative, to share stories of our Trust’s journey since the pandemic started earlier this year. We thought it was important to show the stories of individuals and our teams, which is why we worked with three teams from around the Trust: Voluntary Services, SMASH and Chaplaincy.

The films speak for themselves in the way that they show the positive experiences the current climate has brought as well as the challenges. We focus on the way we have united and been brought together as a collective, and the way in which we continue to lift one another up during difficult times.

You can view the videos here:

SMASH Video - view here

Voluntary Services Video - view here

Trust Chaplaincy Virtual Services Video - view here

Share Your Story

Patient stories help us bring experiences to life and are an invaluable way of helping us to understand how the services we deliver impact you. By sharing your story you can help us understand what matters to our patients and services users and help those that deliver or plan your care see first-hand the impact of their actions and decision.

Patient and Carer Experience Annual Report including Complaints and Feedback 2021/22

Welcome to the 2021/22 Patient and Carer Experience Annual Report including Complaints and Feedback.

To view the full report, please click here.

To view the highlights of this year’s annual report including what was achieved by the PACE team during 21/22 and what PACE initiatives are going on, please watch our 7 minute film by clicking here.