Patient and Carer Experience

Our patients, service users, carers and communities are at the centre of everything we do. There is no better or more important way of improving our services than by listening to what individuals think, feel and experience throughout their care journey and beyond.

We aim to involve patients, carers and the public in everything from what services we provide to how they are delivered and how we can improve them in the future. We provide opportunities for patients, carers and families to share their experiences and tell their stories.

You can get involved by:

Attending a Patient and Carer Experience forum

Our Patient and Carer Experience forums in Hull and East Riding, Whitby and District and Scarborough and Ryedale give patients, service users, carers, staff and voluntary organisations the opportunity to have a voice and to raise awareness of patient and carer experience.

Please contact the Patient and Carer Experience team for further details.

Our forum dates are:

Hull and East Riding

The first Hull and East Riding Patient and Carer Experience Forum Meeting for 2026 will be replaced with a ‘Your Voice Matters – Hull and East Riding Patient and Carer Experience Forums Event and Marketplace

Wednesday 18 March 2026 from 1:30pm to 3:30pm.

Please contact the Patient and Carer Experience team for more details.

Whitby and District

The first Whitby and District Patient and Carer Experience Forum Meeting for 2026 will be replaced with a ‘Your Voice Matters – Whitby and District Patient and Carer Experience Forums Event and Marketplace.

Wednesday 25 March 2026 from 11:00am to 1:00pm.

Tuesday 2 June 2026 from 10:00am to 12 noon.

Tuesday 13 October 2026 from 10:00am to 12 noon.

Please contact the Patient and Carer Experience team for more details.

Scarborough and Ryedale

Joint Scarborough and Ryedale (in partnership with York and Scarborough Teaching Hospitals NHS Foundation Trust)

Monday 23 March 2026 from 1:00am to 2:30pm.

Tuesday 7 July 2026 12:30 to 3:30pm.

Tuesday 3 November 2026 12:30pm to 3:30pm.

Please contact the Patient and Carer Experience team for more details.

Veterans Forum

To provide a meeting place for veterans and serving members of the forces, their friends and family members and Trust staff with either an interest in supporting veterans or who currently have or have had friends and family members serving in the forces.

Tuesday 3 March 2026 from 10:00am to 12:00 noon.

Wednesday 3 June 2026 from 10:00am to 12:00 noon.

Wednesday 14 October 2026 from 10:00am to 12:00 noon.

Please contact the Patient and Carer Experience team for more details.

Humber Co-Production Network Forum

A partnership engagement network of health, social care and education organisations for sharing practice, knowledge, experience and resources.

Thursday 12 March 2026 from 10:30 to 12:00 noon, (blended) via MS Teams / in person at Trust HQ.

Thursday 10 September 2026 from 10:30 to 12:00 noon, (blended) via MS Teams / in person at Trust HQ.

Please contact the Patient and Carer Experience Team for more details.

If you would like to participate in any of the above forums or know of a patient, carer or organisation that might be interested, or if you would like to join our network please contact the Patient Experience team at hnf-tr.patientandcarerexperience@nhs.net or telephone 01482 389167.

Join a Network

If you are a member of staff, patient, service user, carer or organisation and you want to share your experience of a particular service area you can join our Patient and Carer Experience network. We regularly contact our network with opportunities to participate in events or workshops aligned to their area of interest.

Share Your Story

Patient stories help us bring experiences to life and are an invaluable way of helping us to understand how the services we deliver impact you. By sharing your story you can help us understand what matters to our patients and services users and help those that deliver or plan your care see first-hand the impact of their actions and decision.

Patient and Carer Experience Five Year Forward Plan (2023 to 2028)

Welcome to our 2023 to 2028 Patient and Carer Experience Five Year Forward Plan.

To view the full plan, please click here.

To view the highlights of this plan, please watch our 3 minute film by clicking here.

Patient and Carer Experience Annual Report including Complaints and Feedback 2024/25

Welcome to the 2024/25 Patient and Carer Experience Annual Report including Complaints and Feedback.

View the full report

To view the highlights of this year’s annual report including what was achieved by the Trust during 2024/25 and what PACE initiatives are going on, please watch our 9 minute film below.

Contact Details

Email: hnf-tr.patientandcarerexperience@nhs.net

Tel: 01482 389167

The wider Patient and Carer Experience Team

The wider patient and carer experience team includes the following teams and services. Please follow the links below to learn more about each individual team:

Complaints and Feedback - Complaints | Humber Teaching NHS Foundation Trust

Equality, Diversity and Inclusion for Patient, Service Users and Carers - Meeting our Equality, Diversity and Inclusion priorities for patients, service users and carers | Humber Teaching NHS Foundation Trust

Voluntary Services - Volunteering | Humber Teaching NHS Foundation Trust

Humber Recovery and Wellbeing College - Humber Recovery and Wellbeing College | Humber Teaching NHS Foundation Trust