Your Feedback

We want to hear about your experience of our healthcare services. Sharing your views and experiences helps us to continuously improve our services, and provide the best possible patient experience.

You can share your experiences in a number of ways.

Friends and Family test

The NHS Friends and Family Test is a simple question that patients across the country are asked about the care they have received.

Patients are asked: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

The test aims to:

  • Encourage patient feedback
  • Show patients that their views and experiences matter to the NHS
  • Improve patient services and experience.
  • Provide feedback on the care and treatment
  • See where we've done things right and allow us to share that between our services

How does the test work?

You are given one of our questionnaires to complete when you are ready to be discharged from our services. You are either given a postcard or asked to answer the friends and family test question online.

The questions are answered anonymously which means you don’t have to give us any personal information. You can have a family member or carer help you complete the survey.You don’t have to complete the test but by doing so you will help us to deliver the best possible care for our patients.

The Friends and Family Test is offered alongside our own Patient Experience Questionnaire, which we may also ask you to complete.  This questionnaire gives us more detailed information about the care we have given you and your experience of using our services.

How are the results used?

Once the responses are gathered we analyse the information along with your comments and combine them with feedback from other patients. This information is used in order to identify areas for improvements to help us promote a positive experience for you. We also create an overall score and publish these results on our website.

Does this replace the NHS compliments/complaints procedure or other forms of feedback?

This does not replace our complaints procedure or any other form of feedback, contact details for our PALS service can be found on the links to the right of this text.

Useful Links

You can read a selection of the latest comments we've received here link?.

Complete our Friends and Family test here.

NHS Choices

You can leave a comment about our services on their profile page on NHS choices. Select the service from the list linked below and select ‘leave review’.

Useful links

Trust NHS Choices Profile

Care Opinion

Care Opinion is national independent feedback platform for health services where you can share your experience of health or care services, and help improve them.

If you have experienced health care recently, either as a patient yourself or as a carer or friend of someone else, you can tell Care Opinion how it was. They will then pass your comments to us for us to respond and to make changes if necessary. 

On the site you can:

  • See what other patients are saying about the healthcare that each Trust is providing
  • Share their story so that others can learn from their experience
  • See how health services have responded to comments from others

Useful Links

Share your story here

View our Care Opinion page  

Surveys

Surveys are helpful to find out what people think of the healthcare services that they use. The results help assess our performance and to understand where we can make improvements and share what works well between our services.

Current Surveys

Patient, Service User and Carer Survey

To respond to the coronavirus/COVID-19 pandemic the Trust has had to change the way we deliver many of our services. If you use our services, or if you are a family member or friend who helps to look after someone using our services, we would like to hear about you about how you or they have been affected by these changes, for example, what it is like going from face to face appointments to digital appointments (i.e. video consultations). This will help us to learn and understand how people have been affected and make plans and decisions about how to provide the best care possible in these new circumstances.

This survey is confidential and won’t include your name or any personal details.

Take the survey here.

Completed Surveys

Mental Health Community Service User survey

Every year the Trust participates in the Mental Health Community Service User survey which captures patient views and perceptions of the care they received whilst receiving community mental health services.

You can look at the 2019 survey results here.

Inpatient Mental Health Survey

This survey captures patient views and perceptions of the care they received whilst receiving inpatient mental health services. This 2019 survey of mental health inpatients was undertaken voluntarily by 15 

Mental Health Trusts.

You can look at the 2019 survey results here

Healthwatch

Healthwatch is the independent consumer champion created to gather and represent the views of the public. They play a role on both a national and local level and make sure that the views of the public and people who use health and social care services are taken into account.

Healthwatch can help by:

  • Making sure people’s views on health and social care are heard, helping people to make improvements in services.
  • Providing information about local health and social care services that people may find useful.
  • Ensuring that everyone in our community is able to be involved, and to have their voices heard.

Contact Health Watch

East Riding of Yorkshire  

Website: www.healthwatcheastridingofyorkshire.co.uk

Tel: 01482 334999

Email: enquiries@healthwatcheastridingofyorkshire.co.uk

Hull

Website: www.healthwatchkingstonuponhull.co.uk

Tel: 01482 499038

Email: healthwatchenquiries@nbforum.org.uk

North Yorkshire

Website:  https://healthwatchnorthyorkshire.co.uk

Tel: 01904 683802

Email: admin@healthwatchnorthyorkshire.co.uk

York

Website:  www.healthwatchyork.co.uk/contact/

Tel: 01904 621133

Email: healthwatch@yorkcvs.org.uk

North East Lincolnshire

Website:  http://www.healthwatchnortheastlincolnshire.co.uk/

Tel:  01472 361459

Email: enquiries@healthwatchnortheastlincolnshire.co.uk

North Lincolnshire:

Website: https://www.healthwatchnorthlincolnshire.co.uk/

Tel:  01724 844986

Email:  enquiries@healthwatchnorthlincolnshire.co.uk