Care Mail to send messages of hope and support to staff and patients

Published: 28 April 2020

We are proud to launch a new initiative to send messages to loved ones during the COVID-19 outbreak.

Care Mail is a new service which delivers personalised postcards to patients and staff in our inpatient and community hospital locations for free via our Trust website. This initiative is a collaboration between the communications, patient experience and volunteering teams to help friends and family stay connected to patients and staff whilst lockdown restrictions are in place.

Sam Grey, Voluntary Services Manager, said:

“Government guidelines mean that we have had to temporarily suspend visiting in our services and although our staff are doing an incredible job supporting patients and service users to stay in touch digitally, sometimes a personal message can make a real difference and brighten someone’s day.”

Alongside these postcards to patients, the Trust has also expanded the scheme to add the option for family and former patients and send messages of support, thanks and encouragement to staff.

Rachel Kirby, Marketing and Communications Manager, said:

“Schemes similar to this have been run by other Trusts but we wanted to ensure that we included staff in our version. Our staff response to this challenging situation has been outstanding and I know families and patients are so grateful for their support and care.

I understand that families and friends may be concerned about their loved ones working on the frontline – whether they are in our mental health units, GP surgeries or community wards. Care Mail provides a way to send a message and show their support.”

You can send a Care Mail here. Messages are written and collated the Trust volunteers who have supported a wide range of initiatives to support patients and staff during the COVID-19 outbreak.

Michele Moran, Chief Executive said:

“We know that contact with loved ones is important for recovery and whilst it is great that we can facilitate this digitally there is something special about a personal note that you can hold on to. We know that it is a worrying time for those who have a relative or friend working or staying in hospital, so we hope this campaign will help ease those concerns and bring joy and light on difficult days”

Care Mail can be sent to the following Trust locations

  • Townend Court
  • Hawthorne Court
  • New Bridges
  • Westlands
  • MillView Court/Lodge
  • Inspire
  • Avondale
  • Psychiatric Intensive Care Unit (PICU)
  • Humber Centre
  • Whitby Hospital
  • Malton Hospital (Fitzwilliam Ward)
  • Pine View
  • Granville Court
  • Maister Lodge
  • Northpoint Medical Practice (Hull)
  • Hallgate Surgery (Cottingham)
  • Chestnuts Practice (Cottingham)
  • Market Weighton Practice
  • Peeler House Surgery (Hessle)
  • Princes Avenue Surgery (Hull)
  • Field House Surgery (Bridlington)
  • Manor House Surgery (Birdlington)
  • Summary: