You Said… Together We Did

At Humber Teaching NHS Foundation Trust, involving the people and communities we serve remains at the heart of everything we do. We are committed to ensuring that the voices of our patients, service users, families and carers are heard, valued and reflected in the way we design and deliver our services. By listening to feedback and acting on what matters most, we continue to make meaningful improvements across the Trust.

Thank you to everyone who shares their experiences, ideas and opinions with us. Together, we can shape services that better meet the needs of our local communities.

View You Said... Together We Did updates by division on the carousels for each division:

Mental Health Division

Mill View Lodge - July 2026

At Mill View Lodge, patients told us they wanted better snacks available on the ward. In response, staff worked with ward managers to increase the range and availability of snacks. Patients can now choose from a wider selection, including different crisp flavours, cheese, biscuits, drinks and fruit. This change shows how patient feedback is listened to and used to improve the patient experience.

Children's and Learning Disability Division

Humber Youth Action Group (HYAG) - May 2026

Members of the Humber Youth Action Group (HYAG) asked for improvements to the induction process for new members, including making information more accessible and young person friendly. In response, the service is working with a young person with lived experience from HYAG to improve induction resources. Once completed, these resources will be shared across clinical networks to support a better experience for new members.

East Riding Core CAMHS - May 2026

Young people involved in the East Riding Core CAMHS Rivendell House transformation project suggested displaying artwork created by young people to make the environment more welcoming. In response, artwork designed by young people is now being displayed in the corridor at Rivendell House, helping to brighten the space and reflect the views of those who use the service.

Mental Health Support Teams - January 2026

Parents, carers and professionals told us they wanted better access to Mental Health Support Team workshops, which had previously only been available through schools that requested them. In response, workshops are now offered in family hubs, health centres and online, with both daytime and evening sessions available to improve accessibility and reach more people.

Forensic Division

The Humber Centre - September 2026

People receiving care at The Humber Centre asked for more opportunities to take part in ward responsibilities, including watering plants, cleaning and gardening. In response, a new volunteer training package has been developed and is ready to be promoted across the service, supporting volunteering roles such as sports activities, breakfast clubs and gardening.

The Humber Centre (2) - September 2026

People using services at The Humber Centre asked for more information and awareness about equality, diversity and inclusion (EDI). In response, the service has launched an EDI Coffee and Chat group, providing a safe and relaxed space where staff and service users can come together to learn about, celebrate and discuss different backgrounds, experiences and perspectives.

Ullswater Ward - May 2026

People receiving care on Ullswater Ward said they would like staff to be more available on the ward. In response, the General Manager met with service users to discuss their concerns and worked with the ward team to increase staff presence and availability, helping to improve support and communication on the ward.

Swale Ward - May 2026

People on Swale Ward asked for another barbecue event as the weather improved. In response, the ward team organised a barbecue for 13 May, providing an opportunity for people receiving care and staff to come together and enjoy a social activity.

View our previous You Said... Together We Did updates at the links provided:

Mental Health Division

Children's and Learning Disability Division

Forensic Division

Get Involved in Co-production

Find more details about involvement opportunities to support the development of Adult Mental Health Services.

Visit the Connect website for more information on getting involved in the Humber Youth Action Group.

Our engagement leads are here to support you to get involved in a range of involvement and co-production opportunities. You can get involved in a number of ways. We have online and face to face opportunities, such as:

Having a say in designing brand new healthcare services
Joining focus group/forum
Helping to write surveys
Joining a consultation event
Sitting in meetings
Designing websites
Producing videos
Being on an interview panel for new NHS staff

If you would like to get involved or have any questions about our involvement opportunities, please email our team at hnf-tr.patientandcarerexperience@nhs.net to be put in touch with one of our engagement leads.