Mental Health Services in Hull rated Good by Care Quality Commission (CQC)

Humber Teaching NHS Foundation Trust has maintained its ‘Good’ overall rating following a Care Quality Commission (CQC) inspection of its Mental Health Crisis Services and Health-Based Places of Safety in Hull.

The Trust operates a crisis resolution home treatment team and 2 health-based places of safety in Hull. They also provide telephone lines which can be used to access mental health services.

The crisis resolution home treatment team are multidisciplinary, operating over a 24-hour period and offering assessment of people in a mental health crisis. They provide intensive support and treatment interventions to people within their own homes, as an alternative to mental health hospital admission.

A health-based place of safety (HBPoS), also known as a 136 suite, is a designated space where individuals detained under Section 136 of the Mental Health Act can be safely assessed. This secure environment allows health professionals to determine the best course of action for the individual's mental health needs, whether that's further assessment, treatment or discharge.

The inspection of these facilities found that patients received compassionate, responsive and high-quality care from skilled and dedicated staff. Patients and carers spoke positively about their experiences, describing staff as kind, respectful and supportive during times of crisis.

The CQC highlighted a number of strengths within the services, including:

•                Strong leadership and governance.

•                Effective multidisciplinary working.

•                Positive patient and carer experiences.

•                A culture of learning and continuous improvement.

•                Good partnership working across health and care systems.

Michele Moran, Chief Executive at Humber Teaching NHS Foundation Trust said, “We are pleased that the CQC has recognised the quality, compassion and professionalism demonstrated by our teams. Our crisis teams and health-based places of safety are vital to our communities. Maintaining an overall Good rating reflects the dedication of our staff and the positive experiences reported by the people who use our services. As a Trust we welcome these insights into our services and where improvements can be made, we will always act swiftly to address them.”