Meeting our Equality, Diversity and Inclusion priorities for patients, service users and carers

Published: 11 May 2022 to 31 December 2098

As part of NHS Employers Equality, Diversity and Human Rights Week #EQW2022, we wanted to take this opportunity to share with you the equality, diversity and inclusion work undertaken with Patients, Service Users and Carers.

Over the past year the Trust undertook a wide range of initiatives to meet the Trust’s Equality, Diversity and Inclusion priorities for Patients, Service Users and Carers.  These included:

  • Hosting the Trust’s Armed Forces virtual awareness week where a series of events were arranged to celebrate National Armed Forces Day (26 June 2021) with a schedule of events, speakers and resources in June/July 2021.
  • Hosting the Trust’s Pride in Humber virtual awareness week where a series of events were arranged to celebrate Hull Pride with a schedule of events, speakers and resources in July 2021.
  • Virtual services continue to be hosted by the Trust Chaplain (Eve Rose).
  • We introduced the Humber Youth Action Group (HYAG) to bring together young people between the ages of eleven and twenty-five to get involved in Trust activities.
  • Hosting a two-year engagement lead post to support Learning Disabilities and Autism services across Hull, East Riding, North Lincolnshire and North East Lincolnshire.  Key area of focus is to engage people with lived experience to offer them development opportunities to get involved in co-production activities.
  • Introduced the Panel Volunteer initiatve across all services in the Trust to give an opportunity for members of the public to sit on interview panels to influence recruitment and selection decisions.
  • Co-produced animation film created to reach out and encourage greater research participation amongst more underserved communities.
  • Development and implementation of the Armed Forces Community Navigator (AFCN) role. 
  • Development of Accessible Information Standard guidance to ensure that patients, service users, carers and parents with information or communication needs relating to a disability, impairment or sensory loss receive information in a format they can understand and any communication support they need to enable them to access services appropriately.
  • Development of a Clinical Template for Collecting Demographical Data including Protected Characteristics and Health Inequalities.
  • Development of an information brochure to explain to patients, service users, carers and staff on why we collect demographical data including protected characteristics and health inequalities.
  • Coproduction of a Patient and Carer Experience training programme to share the different opportunities that are available for everyone to get involved in.  There are eight modules which are accessible to all via the Recovery College website.

A workshop was held on 7 April 2022 where patients, service users, carers, staff and partner organisations participated in group work to share what matters most to them in relation to Equality, Diversity and Inclusion.  From the workshop feedback.  Four priorities have been identified for the Trust to progress during 2022/23:



1. To increase the voice of individuals from all backgrounds by offering more flexibility and different approaches when engaging with the Trust.

A wider reach of individuals from diverse backgrounds will be actively engaged in Trust activities to make a difference and have their voices heard.

2. To improve digital inclusion methods to support individual needs.

An increased number of individuals using digital tools and services which will enable better access to information and care.

3. To further develop systems and processes to encourage young people to actively engage with the Trust.

Young people will be actively involved in Trust activities and will be informing future service provision including access to and delivery of care.

4. To continue to strengthen data collection processes to better understand the demographics of the people accessing our services.

A greater understanding of who accesses our services.  This will influence which communities we need to actively engage with to help inform the provision and development of our service offer for this cohort of patients.

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