Services 2

CAMHS Crisis Team

Our Child Adolescent Mental Health Service (CAMHS) Crisis team covers Hull and the East Riding of Yorkshire and operates 24 hours a day, 7 days a week. This service is for young people (under 18) who are experiencing a mental health crisis, in particular those who;

  • are at risk of immediate and significant self-harm;
  • are an immediate and significant risk to others due to their mental health;
  • are being considered for admission to a mental health inpatient unit;
  • are in acute psychological or emotional distress that is causing them to not be able to go about their daily activities, such as going to school and looking after themselves.

We respond to a young person’s immediate care needs offering specialist short-term help in the community. We will stay involved until there is a resolution of the immediate crisis (usually within 3-7 days).

We provide a timely response, working flexibly and tailor the intervention to meet the needs of the individual and family.

The aim of this service is to prevent children and young people (under 18) from hospital attendance or admission if no medical intervention is required, keeping them at home with their families. 

Our service philosophy is ‘To provide the right care, in the right place, at the right time to promote safety and recovery from crises’.

The team will achieve this by:

  • responding in a flexible, timely way, providing a 24/7 service by way of face to face or phone contact until the crisis is averted;
  • being non-judgmental and calm;
  • working in collaboration with the young person, their family/ carers and other relevant professionals and agencies;
  • offering care, not control;
  • Helping young people and families identify the internal and external resources and skills available to them to overcome the feelings that promoted the crisis;
  • recognising the individuality and unique paths to recovery and providing time-limited intervention;
  • providing constructive advice, problem solving and solution-focused resolutions by way of phone or face to face contact and supplying written information for you to refer to during your treatment/care;
  • providing an assertive approach to engagement.

Interventions include

  • Mental health and risk assessments
  • Completion of safety plans
  • Support in co-ordination of services
  • Relapse prevention Work
  • Cognitive Behavioral Therapy (CBT) based interventions around thoughts, emotions and behaviours
  • Emotion Regulation
  • Distress Tolerance
  • Mindfulness/ Relaxation
  • Self-awareness skills
  • Self-esteem work
  • Sleep Hygiene work
  • Medication Education
  • Mental Health Awareness
  • Interpersonal Effectiveness skills
  • Telephone support and advice to young people in distress and their families

If the young person is already involved with CAMHS, between Monday to Friday, 9am-5pm, please contact your key worker in the first instance - Hull Core CAMHS – 01482 303680, East Riding Core CAMHS – 01377 208280.

CAMHS Crisis Service - Although the Crisis Team operate on a 24/7 basis, all new referrals to CAMHS between 9am and 5pm Monday- Friday should be directed to the appropriate contact point (Hull: 01482 303688 or East Riding: 01482 303810) who will discuss the issues and determine if a Crisis Team response is needed. Out of these times please contact the Crisis Service on 01482 301701 option 2.
Please note, there may be times we are already supporting young people in crisis on this number or are out on visits. In this is the case, please leave a message on our answer machine and we will return your call as soon as possible.

In an emergency:

Emergency doctor: All GP surgeries have an out-of-hours number that you can call in an emergency.

 If you are not able to obtain the support you need through the methods above, you can call 999 or go to your nearest A&E department. They will be able to assess your needs and contact mental health services to arrange an assessment or hospitalisation if necessary.

111 service: If you are feeling unwell and need a telephone health assessment, please call the NHS 111 service free of charge from any phone by dialing 111.

Samaritans: If you feel you urgently need to speak to someone, the Samaritans are available 24 hours a day, seven days a week on 08457 909090.

Police: If the person you care for is being violent, threatening or you feel at risk, you should contact the police directly by dialing 999.