Patient and Carer Feedback

There are a number of different approaches used across the Trust to let us know what you are saying about our services. Your views are very important to us as they help us to understand real lived experiences to help inform future service delivery. You can:

Please let us know your views by contacting the Patient Experience team at hnf-tr.patientandcarerexperience@nhs.net or on 01482 389167.

 

Patient, Service User and Carer Survey

To respond to the coronavirus/COVID-19 pandemic the Trust has had to change the way we deliver many of our services. If you use our services, or if you are a family member or friend who helps to look after someone using our services, we would like to do a short survey with you about how you or they have been affected by these changes, for example, what it is like going from face to face appointments to digital appointments (i.e. video consultations). This will help us to learn and understand how people have been affected and make plans and decisions about how to provide the best care possible in these new circumstances.

This survey is confidential and won’t include your name or any personal details.

Take the survey here.

The deadline for completion of the survey is Sunday 21st June 2020.  Thank you for your support.

 

Mental Health Community Service User survey

Every year the Trust participates in the Mental Health Community Service User survey which captures patient views and perceptions of the care they received whilst receiving community mental health services.

Here is an overview of the 2019 survey results

 

Inpatient Mental Health Survey

Please find below results of the inpatient mental health survey which captures patient views and perceptions of the care they received whilst receiving inpatient mental health services. This 2019 survey of mental health inpatients was undertaken voluntarily by 15 Mental Health Trusts.

Here is an overview of the 2019 survey results

 

Contact your local Healthwatch via the following links:

https://healthwatchnorthyorkshire.co.uk

www.healthwatcheastridingofyorkshire.co.uk

www.healthwatchkingstonuponhull.co.uk

www.healthwatchnorthlincolnshire.co.uk

www.healthwatchnortheastlincolnshire.co.uk/

www.healthwatchyork.co.uk/