Patient and Carer Experience

Putting patients and carers first is our priority at Humber Teaching NHS Foundation Trust. Involving patients, their carers and the public in all that we do has become an integral part of our culture and everyday thinking. In order to embrace a broad perspective, we actively listen to people from all parts of the community and aim to act on what we hear. We see patient and carer involvement as central to service planning and provision, and a major catalyst for service improvement.

Please find attached our second Patient and Carer Experience strategy to be published for and with our patients, service users and carers on the right hand side under 'downloads'.

We have worked very closely with patients, service users, carers and our partners to support the development of this patient and carer experience strategy to identify the priorities that we need to move forward over the next five years.

We also have access to online survey tools and also report the findings and actions that have resulted from the work undertaken. 

If you have any questions about patient and carer experience, or would like to get involved, please contact the Patient Experience team at or telephone 01482 389167. 

Take a look at a series of five films showcasing our work in engaging patient and carers titled ‘Patient Experience for Quality Improvement’ which was launched by NHS England/Improvement on 13 September 2019.

PACE: Culture

PACE: Leadership

PACE: Always Events

PACE: Using Patient Experience Data for Improvement

PACE: Our Top Tips