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CQC Mental Health Inpatient Survey Results

CQC Mental Health Inpatient Survey Results
12 February 2020

The results of a Care Quality Commission (CQC) led survey of our mental health inpatient services has ranked our Trust better or equal to the national average compared to other NHS Trusts.

The survey, which was conducted last year, was sent to 349 adults who had a stay of at least 48 hours in our acute or psychiatric wards between August and November 2019, with 73 of our patients providing a response.

Patients were asked a total of 47 questions across seven domains which include Care and Treatment, Hospital Staff and Your Rights.

Our Trust was in the top 20% for patients being involved in decisions about their care and treatment (39.7%), the quality of our hospital food (72.5%), explaining the purpose of medications given to patients (55.9%), and not delaying discharge for any reason (86.3%) which was the highest score amongst all Trusts.

The rest of the Trust's scores were in the intermediate range, when compared to the other organisations surveyed by Quality Health.

Medical Director Dr John Byrne said that he was pleased with the results of the survey but complacency was not an option. “Receiving feedback from our patients is key to ensuring we continue to provide great care to our patients” said Dr Byrne.

“The survey shows that our teams are managing to maintain high levels of patient satisfaction despite increasing demand.  It’s good to see that some of the work that we have focussed on in recent times has been recognised with improving satisfaction scores.

“However, we are not complacent and we will use this data to work with staff and patients to agree key areas of focus for the next year through our staff and patient experience forums.”