Complaints and Patient Advice Liaison Service

The Complaints and PALS department aims to provide information, investigate (where appropriate), respond to and learn from complaints and enquiries from any sources, including but not exclusively patients, their families and carers.

Our Trust is committed to using comments, compliments, concerns and complaints from service users, their relatives or carers to continuously monitor and improve the services it provides. 

Humber Teaching NHS Foundation Trust works to the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.  

The Complaint and PALS team can be contacted on (01482) 303930 or by email at:

You can write to the Complaints and PALS team at Trust Headquarters, Willerby Hill, Beverley Road, Willerby, HU10 6ED.