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Trust mental health service celebrates successful first year with name change reflecting user feedback

Trust mental health service celebrates successful first year with name change reflecting user feedback
01 December 2017

Humber NHS Foundation Trust has celebrated the first birthday of its Rapid Response Service (RRS) by changing its name to reflect user feedback.

The mental health service has gone from strength to strength since it opened on 28 November 2016 and now takes up to 6,000 calls a month.

Over the year the service has received lots of feedback from users and GPs, with one key message that the name should more accurately describe what it does.

The Trust has now acted on this feedback by deciding to rename the service the Mental Health Response Service (MHRS).

Adrian Elsworth, Assistant Care Group Director, said: “The name change is an essential development led by the people who use the service and our partners.

“During the last 12 months we have listened to what they have said and changed the name to hopefully help people better understand what the service does.”

The MHRS service was originally formed as the RRS by merging the Trust’s Crisis Team in Hull and East Riding, Secondary Mental Health Service in Hull, and the East Riding Single Point of Access.

It provides speedy telephone support, emergency assessments and home-based treatment to working-age adults in Hull and the East Riding who are experiencing mental health problems or an acute mental health crisis.

It also offers secondary mental health assessments to meet waiting time targets of between 14 and 30 days, an element of provision which was an important factor in the decision to drop the word ‘rapid’ from the service’s name. 

Mr Elsworth said: “It has been a great year and we are looking forward to another successful year in 2018.

“The staff have worked very hard to develop the service and we believe its name change is another positive step forwards.”

The MHRS will continue to operate 24 hours a day, seven days a week, from its base in Miranda House, in Gladstone Street, of Anlaby Road, in Hull.

The service can be contacted by calling 01482 301701 or emailing hnf-tr.mentalhealthresponseservice@nhs.net